Returns and Refund Policy

At Nexora, we are committed to your satisfaction and want you to love your purchases. If for any reason you are not completely satisfied, we offer a hassle-free returns policy.

General Returns:

  • You can return any unused, undamaged products within 14 days of receiving your order for a full refund or exchange.
  • Please note that custom-made or personalized items are non-returnable unless they are faulty.
  • To initiate a return, please contact our customer service team at support@nexora.com.au or by phone at +61 1800 845 020. We will issue you with a Return Authorization Number (RAN) and instructions on how to return your items.
  • Please return your items in their original packaging with all tags and labels attached.
  • We recommend using a traceable shipping method with insurance, as we cannot be held responsible for lost or damaged return shipments.

Refunds and Exchanges:

  • Once we receive your returned items and confirm they meet the above conditions, we will process your refund or exchange within 5 business days.
  • Refunds will be issued to the original payment method used for your purchase.
  • For exchanges, please specify the item you would like to exchange for in your return request.

Faulty Items:

  • If you receive a faulty item, please contact us immediately at support@nexora.com.au or by phone at +61 1800 845 020. We will arrange for a replacement or repair at no cost to you.
  • We may request photos or videos of the fault to assist with our assessment.

Additional Information:

  • Please note that shipping costs are non-refundable unless the item is faulty.
  • We reserve the right to refuse returns that do not meet our policy guidelines.

Contacting Us

You can contact us by email at support@nexora.com.au. You can also send us a mail to our Customer Service Officer at: 136 Stockton Avenue, Moorebank NSW 2170, Australia.

Phone: +61 1800 845 020

ABN 75 725 565 508

Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.

We hope this returns policy provides you with peace of mind when shopping with Nexora. If you have any questions, please don't hesitate to contact us.